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Why You Should Choose a BBB Accredited Business

Ridgeline Exteriors | Roofing Siding Gutters | A+ BBB Accredited Charlotte NC

Becoming a BBB Accredited Business

In the roofing contractor business, especially in Charlotte, there’s lots of gimmicks and fly-by-night companies that come to town during storms. It’s important to pick someone you can trust. That’s why Ridgeline Exteriors, and other comparable companies in the area, have become accredited businesses with the BBB.

A BBB Accredited Business goes through a stringent process to become an accredited business. When a company becomes accredited, it means that the business meets accreditation standards, which includes a commitment to make a good faith effort to resolve any consumer complaints. As an accredited business, Ridgeline Exteriors pays a fee for review and monitoring by the BBB for continued compliance.

Standards of Trust

There are eight principles that summarize important elements of this accreditation and helping to maintain trust in business (from the BBB Standards of Trust):

  • Build Trust
    • Establish and maintain a positive track record in the marketplace. (Our A+ BBB rating is a testament to our rigorous adherence to this commitment).
  • Advertise Honestly
  • Tell the Truth
    • Honestly represent products and services, including clear and adequate disclosures of all material terms.
  • Be Transparent
    • Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.
  • Honor Promises
    • Abide by all written agreements and verbal representations.
  • Be Responsive
    • Address marketplace disputes quickly, professionally, and in good faith.
  • Safeguard Privacy
    • Protect any data collected against mishandling and fraud, collect personal information only as needed, and respect the preferences of consumers regarding the use of their information.
  • Embody Integrity
    • Approach all business dealings, marketplace transactions and commitments with integrity.

Choosing a Roofing Contractor in Charlotte, NC

Even if the business you choose to do your roofing, siding, or gutters with in the Charlotte area is not a BBB Accredited Business, you should make sure you pick a company that adheres to those same core principles. Companies that tout considerably cheaper prices, or a willingness to bend the rules to get insurance to pay for your roof, are typically people you want to steer clear of. Remember, any labor guarantee and warranty provided by a company that practices poor business, won’t be of any value when they’re out of business.

If you want solid work, backed by measurable guarantees, then make sure you find a business that’s accredited by the BBB. Find a business that’s local to your area and has shown an ability to be in business for over a decade. Ridgeline Exteriors is that type of company. We will always stand behind the work that we do and we’ll be here to guarantee our warranties for decades after today.